Privacy Policy
Privacy Policy
This Privacy Policy describes how Unit 5 Piercing Jewelry and Supplies ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.unit5supplies.ca (the "Site") and interact with our wholesale services.
We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect various types of information to provide and improve our services to you.
A. Personal Information You Provide Directly to Us: When you create an account, place an order, contact us, or register for our newsletter, you may provide us with the following personal information:
- Contact Information: Name, business name, shipping address, billing address, email address, phone number.
- Account Information: Username, password, business registration details (e.g., business license number, tax ID for wholesale verification).
- Payment Information: Credit card details, bank account information (processed securely by third-party payment processors, we do not store full payment card details on our servers).
- Communications: Any information you provide when you contact our customer service, participate in surveys, or interact with us on social media.
B. Information Collected Automatically (Device Information): When you visit our Site, we automatically collect certain information about your device and your activity. This "Device Information" may include:- Log Data: Your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies that track your Browse behavior, such as pages viewed, products viewed, and how you interact with the Site. This helps us understand user behavior and improve your experience. (See Section 6 for more on Cookies).
- Device Information: Information about your computer or mobile device, including unique device identifiers, device model, and operating system.
2. How We Use Your InformationWe use the personal information we collect for various purposes, primarily to operate our wholesale business and serve our customers:- To Process and Fulfill Orders: To process your purchases, confirm your orders, arrange for shipping, and provide you with invoices and order confirmations.
- To Manage Your Account: To create and manage your wholesale account, verify your business credentials, and provide access to wholesale pricing and services.
- To Communicate with You: To respond to your inquiries, provide customer support, send order updates, shipping notifications, and important notices.
- For Marketing and Promotions: To send you newsletters, promotional offers, product updates, and information about new arrivals or special events (you can opt-out at any time).
- To Improve Our Site and Services: To understand how our Site is used, analyze trends, personalize your experience, troubleshoot issues, and enhance our product offerings and website functionality.
- For Security and Fraud Prevention: To protect our business, prevent fraudulent transactions, identify and prevent unauthorized access or use of our services, and comply with legal obligations.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Sharing Your InformationWe do not sell, rent, or trade your personal information. We may share your information with trusted third parties only in the following circumstances:- Service Providers: We share information with third-party service providers who perform functions on our behalf, such as:
- Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal, Stripe).
- Shipping Carriers: To deliver your orders (e.g., Canada Post, FedEx, UPS).
- Website Hosting and IT Services: To operate and maintain our Site and systems.
- Marketing and Analytics Providers: To help us analyze website usage, manage email campaigns, and target advertising (e.g., Google Analytics, email marketing platforms).
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction.
- Legal Compliance and Protection: We may disclose your information if required by law, court order, or governmental request, or if we believe it's necessary to protect our rights, property, safety, or that of others (e.g., to investigate fraud or enforce our terms of service).
- With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered in this policy.
4. Your ConsentBy using our Site and providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.- Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may impact your ability to access certain features or services on our Site (e.g., if you withdraw consent for order processing, we cannot fulfill your order). To withdraw consent, please contact us using the details below.
- Encryption: Using SSL/TLS encryption for data transmission on our Site.
- Access Controls: Limiting access to personal information to authorized employees and service providers who need the information to perform their duties.
- Secure Payment Processing: Using reputable third-party payment gateways that comply with industry security standards (e.g., PCI DSS).
- Regular Security Reviews: Periodically reviewing our security practices to ensure they remain robust.
- What are Cookies? Cookies are small data files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time.
- How We Use Them: We use cookies for:
- Essential Functionality: To enable core site features (e.g., maintaining your login, shopping cart).
- Analytics: To understand how visitors use our site, which pages are most popular, and identify areas for improvement.
- Personalization: To remember your preferences and provide a more tailored experience.
- Advertising: To deliver relevant advertisements to you on our Site or third-party platforms.
7. Third-Party WebsitesOur Site may contain links to other websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.8. Retention of Your InformationWe retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide you with services, to comply with our legal obligations (e.g., tax and accounting requirements), resolve disputes, and enforce our agreements.9. Your RightsUnder Canadian privacy laws, you have certain rights regarding your personal information:- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Withdraw Consent: As mentioned in Section 4, you can withdraw your consent to the collection, use, or disclosure of your personal information.
- Right to Lodge a Complaint: If you have concerns about our privacy practices, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or relevant provincial privacy commissioner.
- Service Providers: We share information with third-party service providers who perform functions on our behalf, such as:
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